1. Introduction
Welcome to SavesHQ ("we", "our", or "us"), accessible at https://saveshq.online. We respect your privacy and are committed to protecting the personal data of our users and their end-customers.
2. Information We Collect
When you register for or use SavesHQ, we may collect the following information:
- Account Details: Your email address and encrypted password.
- Project Information: SaaS project name, domain name, survey questions, and retention offers.
- End-Customer Exit Data: Customer email, subscription ID, chosen cancellation reason, and optional feedback submitted during the cancellation flow.
- Billing & Payment Information: Payment transactions for SavesHQ plans are processed securely via Lemon Squeezy or Stripe. We do not store full credit card numbers on our servers.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the SavesHQ customer retention platform.
- Process cancellation exit surveys and trigger dynamic retention offers or webhooks on your behalf.
- Send real-time email notifications when a subscriber is saved or cancels.
- Improve, personalize, and optimize our services.
4. Data Protection & Security
We implement industry-standard security measures, including SSL encryption and secure cloud database infrastructure, to protect your data against unauthorized access, alteration, or disclosure.
5. Third-Party Services
SavesHQ integrates with third-party service providers (such as Stripe, Lemon Squeezy, Resend, and cloud database providers) to deliver our core functionality. Data shared with these providers is governed by their respective privacy policies.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at teamnandkishor@gmail.com.